FAQ – Miri Cosmetics

💬 Frequently Asked Questions

1. General Questions

Q: Where are you located?

A: We’re based in San Ġiljan, Malta.

Q: Do you ship internationally?

A: Currently, we ship only within Malta.

Q: How can I reach you?What is FAQ?

Email: info@miri‑cosmetics.com
Phone: +356 9998 9141
Working Hours: Daily, 10 AM–10 PM CET

2. Ordering & Payment

Q: What payment methods do you accept?

A: We accept major credit/debit cards processed securely at checkout.

Q: Can I cancel my order?

A: Yes—so long as it hasn’t been dispatched. Please email us OR call +356 99989141 ASAP and we’ll process a cancellation and refund.

3. Shipping

Q: When will my order ship?

A: Orders are processed within 1–2 business days after payment.

Q: How long will delivery take?

A: Standard delivery within Malta is 2–4 business days.

Q: What if my package is lost or damaged?

A: Contact us within 48 hours of delivery with your order number and photos. We’ll investigate and offer a replacement or refund.

4. Return & Refund

Q: Can I return my order?

A: Yes—returns are accepted within 15 days of delivery for unused, unopened products in their original packaging.

Q: Do I need to pay return shipping?

A:
. If we made an error (wrong or faulty product), return shipping is on us.
. Otherwise, return shipment is paid by the customer.

Q: When will I get my refund?

A: Once we receive and inspect the item, refunds are processed within 3–5 business days, and should reflect in your account within 5–10 business days.

5. Exchanges & Replacements

Q: Can I exchange an item directly?

A: We don’t offer direct exchanges. Please place a new order for the desired item and return the original. otherwise you can visit our store.

What is FAQ?

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6. Product Issues

Q: What if my product arrived broken or is faulty?

A: Email Or Call us within 48 hours with order details and photos. We’ll arrange a free replacement or full refund.

What is FAQ?

7. Privacy & Security

Q: How do you handle my personal data?

A: We follow strict data protection practices as outlined in our Privacy Policy. We only use data for order processing, marketing (with consent), and legal requirements.

Q: Do you use cookies?

A: Yes, we use cookies to improve your experience. You can manage or disable them in your browser, though this may affect site functionality.

8. Final Sale Items

Q: Are sale items returnable?

A: No—sale and promotional items are final sale and not eligible for return.

What is FAQ?

Still Have Questions?

If your question isn’t answered here, feel free to:
📧 Email: info@miri‑cosmetics.com
📞 Call: +356 9998 9141
We’re here daily, 9 AM–9 PM CET to assist you!

1. General Questions

2. Ordering & Payment

3. Shipping

4. Return & Refund

5. Exchanges & Replacements

6. Product Issues

7. Privacy & Security

8. Final Sale Items

Still Have Questions?

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